Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note: All sales are final for personalized items, which cannot be returned or exchanged.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thesouthernstitchers.com. Returns must be sent back using USPS to the following address: 

The Southern Stitchers

8604 Turtle Creek Blvd
PO Box 12083
Dallas, TX 75225

 

If your return is accepted, we'll provide you with instructions on how and where to send your package. Please note that customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thesouthernstitchers.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Personalized items (all sales final)
  • Custom products (such as special orders)
  • Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@thesouthernstitchers.com.